Order History
Order History gives you a complete record of every credit purchase your organisation has made.
Accessing order history
Go to Offset Marketplace → Order History.
Order list columns
| Column | Description |
|---|---|
| Order ID | Unique reference (e.g. ORD-2024-000123) |
| Date | Date the order was placed |
| Projects | Number of projects in the order |
| Total credits | Sum of tCO₂e purchased |
| Total paid | Amount paid (currency shown) |
| Status | Confirmed / Pending Payment / Cancelled |
| Invoice | Download PDF receipt |
Order detail
Click an order row to open its detail view:
Summary panel
- Order ID, date, placed by, payment method
- Billing address and purchase order number
Line items
Each project / vintage combination is shown as a row:
| Column | Description |
|---|---|
| Project | Name, standard, registry ID |
| Vintage | Year |
| Credits | tCO₂e |
| Unit price | USD per credit |
| Fee | Platform fee for this line |
| Subtotal | Before fees |
Payment record
- Total charged
- Transaction reference from payment gateway
- Invoice PDF download
Filtering order history
| Filter | Options |
|---|---|
| Date range | Any custom range |
| Status | Confirmed, Pending, Cancelled |
| Project | Name search |
| Placed by | Team member (Admins and Managers only) |
Downloading receipts
From the order list or detail view, click Download Invoice to get a PDF receipt. Receipts include:
- AlchemOS Positive company details and VAT/GST number
- Your billing address
- Itemised line items with credit serial-number ranges (once retirement is complete)
- Total including tax
Exporting for finance
Click Export (top-right of order list) to download a CSV of all orders matching the current filter. Columns match the order list plus full project names and registry IDs.
Order statuses explained
| Status | Meaning |
|---|---|
| Confirmed | Payment received; credits in wallet |
| Pending Payment | Invoice issued; awaiting bank transfer |
| Overdue | Invoice payment not received within payment terms |
| Cancelled | Order cancelled before payment; credits released |
| Refunded | Payment reversed (only possible for unretired credits) |
Cancellations and refunds
Orders can be cancelled before credits are retired:
- Open the order → Actions → Cancel Order
- Confirm the cancellation reason
- If payment was already made, a refund is processed to the original payment method within 5–10 business days
Once credits are retired against a registry, no refund is possible as the registry cancellation is irreversible.